Account Manager, Senior

Join the Atlas Logistics Team as a Pricing Analyst!

Atlas Logistics, a division of Atlas World Group, has provided commercial logistics services since 1970. Our brand is known for quality, dependability, and problem-solving across every industry we serve. Our partners count on us for fairness, financial stability, and creative thinking.

What You’ll Do:

• Manage the day-to-day operations, profitability, and budgeting of assigned accounts.
• Serve as the primary point of contact for customers, building strong relationships and ensuring exceptional service.
• Coordinate with agents, warehouses, internal departments, and support teams to ensure efficient and successful project execution.
• Provide accurate pricing, quotes, and service recommendations to customers and prospects.
• Negotiate rates and pricing with customers and service providers to achieve profitable outcomes.
• Ensure timely and accurate delivery of required documentation and account-related communications.
• Resolve customer disputes, claims, and service issues quickly and professionally.
• Monitor account performance and identify opportunities to improve service, efficiency, and customer satisfaction.
• Support and mentor less experienced Account Managers by sharing knowledge and best practices.
• Develop and implement process improvements that enhance account management and service delivery.

Your Wellness Matters:

• Medical, dental, and vision coverage for you and your dependents

• Employee Assistance Program (mental health support + 24/7 licensed therapist access)

• Wellness perks, onsite fitness center, and onsite medical clinic

Financial Wellbeing:

• Generous 401(k) match

• HSA & FSA options

• Tuition assistance

• Financial wellness programs

• Earning potential up to $70k

Flexibility & Time Off:

• Paid vacation, sick time, parental leave, holidays, and disability leave

What You'll Need:

• High school diploma or GED required.
• 5-8 years of experience in account management, logistics, supply chain, or a related field.
• Proven ability to manage complex customer accounts in a fast-paced environment.
• Strong organizational skills with the ability to prioritize multiple projects and deadlines.
• Excellent communication, negotiation, and relationship-building skills.
• Demonstrated ability to resolve problems, disputes, and customer service challenges effectively.
• Experience collaborating with cross-functional teams and external partners.
• Proficiency with logistics management systems and Microsoft Office applications.
• Strong analytical skills with a focus on operational performance and profitability.
• A customer-focused mindset and commitment to delivering exceptional service.
• Experience developing and implementing process improvements is a plus.

Our Promise to You