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Customer Service Coordinator

Job Locations US-IN-Evansville
Position Type Regular Full-Time
ID
2026-1848
Category
Customer Service/Support

Overview

Transportation Team | Atlas Van Lines

 

At Atlas Van Lines, we’re more than a moving company. We’re a family of companies delivering transportation and logistics solutions across the globe. Through a trusted network of quality agents and service partners, we help people and businesses go new places® - more easily, more securely, and with confidence.

 

What sets Atlas apart is our agent-owned model and shared commitment to service excellence. That focus has fueled extraordinary growth and we’re just getting started.

 

About the Role

 

 

We’re looking for a detail-oriented and customer-focused Customer Service Coordinator to support Avail’s Move Management program. In this role, you’ll serve as a primary point of coordination for transferees, agencies, and service providers as shipments move through the relocation lifecycle.

 

You’ll monitor shipments at any stage while ensuring accurate documentation, timely updates, and a positive customer experience. This role is ideal for someone who enjoys balancing customer interaction with operational accuracy in a fast-paced, service-driven environment.

 

What You’ll Do

  • Serve as the primary agency contact responsible for scheduling, estimating, and monitoring shipments throughout the move management process.
  • Track and monitor shipments at any stage of the shipment lifecycle, ensuring service milestones are met.
  • Enter and maintain accurate shipment data in the move management database, documenting each step of the process.
  • Review and verify data entered by agents to ensure accuracy and support timely and accurate invoicing.
  • Receive, review, and enter required documentation from service providers in accordance with program requirements.
  • Prepare, update, and distribute reports for customers and service providers as needed.
  • Provide direct customer support by responding to inquiries from transferees contacting the Move Center.
  • Collaborate with internal teams, agencies, and service providers to resolve questions or issues quickly and professionally.

Your Wellness Is Our Focus

  • Medical, dental, and vision coverage for employees and dependents
  • Employee Assistance Programs with a strong focus on mental health
  • 24/7 access to a licensed therapist
  • Wellness programs with employee perks
  • Onsite Fitness Center and Medical Clinic

Financial Wellbeing

  • Generous 401(k) matching retirement plan
  • Pre-tax savings options including HSA and FSA
  • Tuition assistance
  • Financial wellness resources through our Employee Assistance Program
  • Earning potential up to $21/hour

Flexibility & Time Off

  • Paid time off including vacation, sick leave, parental leave, holidays, and disability leave

Qualifications

What You’ll Need

  • High school diploma, GED, or equivalent required.
  • 2–4 years of relevant experience, or an equivalent combination of education and experience.
  • Strong attention to detail with the ability to manage and verify data accurately.
  • Excellent customer service and communication skills.
  • Ability to manage multiple tasks and track details across multiple shipments.
  • Strong organizational and follow-up skills in a deadline-driven environment.

Our Promise to You

 

At Atlas, we want you to grow your career - not just fill a role. We invest in our people through:

  • Free online training via a modern learning and development platform
  • A company-wide mentorship program
  • Internal employee organizations
  • Tuition reimbursement and continuous learning opportunities
Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities.
Benefits may vary by position and/or office location.
*The salary range shown is a good‑faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job‑related factors.

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