Credit and Collections Specialist

Job Locations US-IN-Evansville
Position Type Regular Full-Time


Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.


Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.


Atlas is seeking an enthusiastic individual to join our team as a Credit and Collections Specialist! The Credit and Collections Specialist will be responsible for managing the credit and collections process for Atlas. The Credit and Collections Specialist approves credit and is responsible for maximizing company revenue by ensuring timely and accurate collection of payments while maintaining a positive and proactive relationship with our agents and our top 50 accounts. 


Key Responsibilities:

  • Manage collections for national accounts, promptly responding to inquiries and addressing issues identified in the National Account Aged Receivable Report. 
  • Evaluate creditworthiness of new and existing customers by reviewing credit applications, credit reports, and financial statements and approve credit lines up to $50k, as well as manage account holds when necessary. 
  • Investigate and resolve payment discrepancies and billing inquiries. 
  • Negotiate payment plans and settlements with customers to resolve delinquent accounts. 
  • Coordinate communication efforts for collections on Government, 409, and National accounts, collaborating with Credit, Sales, and Operations management to resolve invoice disputes efficiently. 
  • Conduct thorough and timely follow-up on collections activities, promptly addressing customer inquiries and concerns. 
  • Generate reports on collections activity and credit risk assessment and provide insights and recommendations based on analysis to improve credit and collections processes. 
  • Calculate and maintain the Bad Debt Reserve. 
  • Analyze customer payment trends and provide insights to improve cash flow and reduce bad debt. 
  • Make recommendations for further legal action or write-offs to the Director of AR Management. 
  • Ensure compliance with company credit policies and procedures. 
  • Maintain accurate records of customer interactions and collection efforts. 
  • Calculate and assess monthly agent interest charges.

Your Wellness is our Focus:

  • Medical, dental, and vision for employees and dependents
  • Employee assistance programs focused on mental health.
  • Access to a licensed therapist 24/7
  • Wellness programs with employee perks
  • Onsite Fitness Center and Medical Clinic

Financial Wellbeing:

  • Generous 401(k) matching retirement plans
  • Pre-tax savings plans, HSA & FSA
  • Tuition assistance
  • Employee assistance programs focused on financial wellbeing.

Flexibility and Time Off:

  • Paid time off including vacation, sick leave, parental leave, holidays, and disability leave.
  • Flexible working environment


What You'll Need:

  • Associate degree in Accounting or Finance or 5-8 years of experience and/or equivalent combination of both education and experience are required.
  • Collection or customer service experience is required.
  • Strong attention to detail.
  • Excellent communication skills to interact with employees, management, and external agencies.

Our Promise to You:


We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.


*Atlas is an EO employer - Veterans/Disabled and other protected categories.

*Benefits may vary by position and/or office location


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