Dispatch Associate I - TopHAT Logistical Solutions

Job Locations US-NC-Charlotte
Position Type Regular Full-Time
Customer Service/Support


TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service “white glove” delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.


The Dispatch Associate helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Dispatch Associate II reports directly to the Location Manager.


Key Responsibilities:

  • Dispatching 5+ in home delivery teams through multiple stops.
  • Initiating call behinds with customers.
  • Accurately manage shipment updates, including customer notification and data entry into client reporting system.
  • Reporting delivery delays / in window times to customers.
  • Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
  • Other duties may be assigned.

Your Wellness is our Focus:

  • Medical, dental, and vision for employees and dependents
  • Employee, Spousal, and Child Life Insurance

Financial Wellbeing:

  • Generous 401(k) matching retirement plans
  • Pre-tax savings plans, HSA

Flexibility and Time Off:

  • Paid time off including vacation, holidays, and disability leave.

Employment Type & Hours: 

  • Full-time position that will consist of 40 hours per week.
  • Hours are 12:00pm to 8:00pm, Sun, Tues, Wed, Thurs and Sat
  • Possible overtime during peak season

TopHAT is an EO employer - Veterans/Disabled and other protected categories.


What You'll Need:

  • High School Diploma/Equivalent. 
  • 0-2 years' job-related experience and/or a combination of both education and experience are required.
  • Effective problem-solving, oral, and written communication skills.
  • Experience in Logistics/In-Home Delivery/Electrical preferred. Knowledge of DOT regulations a plus.

  • Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.


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