AVLC Customer Service Coordinator

Job Locations CA-ON-Oakville
Position Type Regular Full-Time
ID
2022-1264
Category
Customer Service/Support

Overview

Atlas Van Lines Canada - Headquartered west of Toronto in Oakville, Ontario, Atlas Canada has become the "national mover of choice" for thousands of families and companies because of our quality service, ethical business practices, and our ability to provide customers with a positive moving experience. The company was established in 1963 and has provided exceptional value to our customers for over 50 years. 

Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

 

Atlas Canada is seeking an organized, detail-oriented, and versatile candidate to join our Avail team! The candidate should enjoy working in a fast-paced environment while providing exceptional customer service to our customers.

 

The Move Coordinator’s duties include the following:

  • Arranging and scheduling services
  • Interacting with agents and operations personnel, and communicating regularly with clients and end-line customers
  • Maintaining system updates and documenting monitoring steps
  • Providing exceptional customer service during the relocation process
  • Entering shipment orders in the Atlas system and tracing all stages of the order
  • Contacting various agents and vendors involved to ensure servicing parties understand all move management requirements 

 

Employment Type & Hours: Full-time position with work hours between 8:30am and 5:00pm, Monday to Friday.  Working 3 days per week in office and 2 days remote.  Possible overtime during peak season.

 

Benefits:  Drug/extended health/dental/EAP/critical illness/life insurance; pension plan; training opportunities.

Qualifications

  • Effective problem-solving, organizational, and analytical skills
  • Ability to balance multiple tasks and analyze data for errors
  • Excellent written and verbal communication skills
  • Good reasoning ability and detail-oriented
  • Proficient in Microsoft Outlook, Word and Excel
  • Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations
  • 2 years Customer Service/Call Centre Experience an asset

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