Claims Customer Service Representative

Job Locations US-IN-Evansville
Position Type Regular Full-Time
ID
2022-1256
Category
Customer Service/Support

Overview

Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

 

Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

 

If you thrive in a fast-paced environment and area a goal-driven individual with high energy, we want you!

Atlas Van Lines is seeking a rational, detail-oriented candidate to work as an Interstate Cargo Claims Representative on our Claims Services team. The ideal candidate will have previous customer service experience in an office environment and effective communication skills.

 

Employment Type & Hours: 

  • Full-time position (40 hours per week)
  • Hours fall between 8:00am and 5:00pm, M-F
  • Occasional overtime after hours and on the weekends.

Benefits: 

  • Medical/vision/dental/life insurance
  • 401K retirement plan
  • Vacation and holiday pay
  • Free on-campus employee WIFI
  • Family-oriented company
  • Business casual attire
  • Wellness program
  • On-site medical clinic
  • On-site fitness center
  • Training opportunities

Atlas is an EO employer - Veterans/Disabled and other protected categories.

Qualifications

  • Excellent reasoning ability
  • Effective problem-solving, organizational, analytical, oral and communication skills
  • Knowledge of Database, Spreadsheet, and Word Processing software such as Microsoft Office
  • Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations
  • Must be self-motivated with the ability to work independently
  • Fearlessness - willing to hop on the phone with new people every day and help with their Cargo Claim
  • A mastery of email communication - keep your inbox at zero
  • Champion of change - If it's broken, fix it. If it works, make it better.
  • High School Diploma/Equivalent
  • One-year certificate from a college or technical school
  • 2-5 years' experience in a fast-paced customer service environment

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