Shipment Audit Coordinator I/II

Job Locations US-IN-Evansville
Position Type Regular Full-Time
ID
2022-1217
Category
Customer Service/Support

Overview

Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

 

Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

 

Atlas is seeking a Shipment Audit Coordinator to join our Ratings and Distribution Team! The ideal candidate will be responsible for compiling a complete and accurate audit of services for the customer and dispersing earned revenue in accordance with the applicable tariff, company policies, and Rules and Regulations. Other duties may be assigned:

 

  • Audits services through online rating system applying appropriate procedures for the individual traffic types. Disperses charges to the agents using an online distribution system based on Atlas' Rules and Regulations and company policies.
  • Reviews all necessary documents required for billing/processing. Traces needed documents via email to the agent or booker audit.
  • Communicates with agent for authorization of charges or clarification through email, booker audit, or telephone.
  • Applies appropriate pricing terms based on the type of traffic using the registration information, tariff, contract summary screens and Atlas Distribution Guide.
  • Reviews and administers billing requirements of the booker and/or account via billing profile. Ensures billing profile contains current and accurate information per assigned bookers. 
  • Reviews dispatch including notes and annotations for additional information pertaining to the proper audit and distribution.
  • Works inquiries, 409 short pays, and government charge backs and takes calls from both internal and external customers.

Employment Type & Hours: This full-time position will consist of 40 hours per week. Hours are from 8:00am to 5:00pm, M-F. Possible overtime.

 

Benefits: Medical/vision/dental/life insurance; 401K retirement plan; vacation and holiday pay; wellness program; on-site medical clinic; on-site fitness center; training opportunities.

 

Atlas is an EO employer - Veterans/Disabled and other protected categories.

Qualifications

Education and/or Experience

High School diploma and/or GED, 0-1 year of job-related experience, and/or equivalent combination of both education and experience are required. Vocational or technical training and/or Associate’s degree is a plus.

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