Customer Service Supervisor

Job Locations US-IN-Evansville
Position Type Regular Full-Time


Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.


Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.


If you thrive in a fast-paced environment and are a goal-driven individual with high energy, we want you!

Atlas Van Lines is seeking a rational, detail-oriented candidate to work as a Supervisor of Customer Service on our Claims Services team.

The Supervisor, Customer Service is responsible for providing day-to-day direction to members of Claims Services including performance management and timecard management.


In addition, this position will be responsible for the essential duties and responsibilities:


  • Oversee and supervise daily activities of assigned Claims Services staff.  Provide supervision and daily guidance on workload management, sets daily/weekly/monthly goals for production, mentors on processes and establishes work schedules.
  • Handle training of all incoming and established personnel. Is the system administrator. Manages all reporting needs including development.  Responsible for the annual service award program.
  • Interprets company policy and procedures and instructs staff on best practices.  Works in compliance with established procedures and/or protocols.  Provides recommendations on process improvement


Employment Type & Hours: This full-time position will consist of 40 hours per week. Hours are from 8:00am to 5:00pm, M-F. Possible overtime.


Benefits: Competitive pay, medical/vision/dental/life insurance; 401K retirement plan; vacation and holiday pay; wellness program; on-site medical clinic; on-site fitness center; training opportunities.


Atlas is an EO employer - Veterans/Disabled and other protected categories.


  • Associates Degree, 3-5 years' of work-related experience, and/or equivalent combination of both education and experience are required
  • Previous experience managing a team is preferred
  • Effective problem-solving, organizational, analytical, and communication skills
  • Solid knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
  • Excellent reasoning ability
  • Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed