Relocation Specialist

Job Locations US-PA-Canonsburg
Position Type Regular Full-Time
ID
2021-1087
Category
Other

Overview

Champion International Moving, Ltd was created in 1991. The initial team of Ron Smith, Ron Schmitt, Faye Brockman, Rudy Planavsky, Bill Fogarty, Marcy Robertson, Paulette Cherico, and Pat Henry created a company centered on loyal customer relationships, dedicated employees and reliable quality. To this day, the founders still work hand in hand with employees, encouraging these ideals every day. The success of Champion is evident by longstanding account partnerships, tenure of employees and continual high marks in quality.

 

Essential Duties & Responsibilities:

 

  • Coordinate all aspects of a Household Goods move.
  • Thoroughly review all authorizations, account requirements, country requirements.
  • Read and respond to emails and phone messages quickly and efficiently.
  • Communication should always remain professional.
  • Confirmation of all key dates; shipment management
  • Vendor management/selection/coordination as per account and company requirements.
  • Complete daily tasks in a timely manner. Accurate data/notes entered in CG and 3rd party systems according to policy.
  • Confirm all paperwork is correct prior to submitting to clients, agents or accounts.
  • Insurance policy collection, review and submission to insurance department or 3rd party company per policy.
  • Financials - completion of DR upon receipt of actuals. All invoicing to be completed as needed according to account and company policies.
  • Review and approve/dispute final charges within specified agreement.
  • Proactive resolution of action item screen invoices.
  • Check tariffs and/or lane/city rates
  • Complete review of all pre-move survey results.
  • Submit rate quotations via email and/or through 3rd party systems as required.
  • Maximize gross profit. The 6 most important times of the shipment: quoting, booked, surveyed, actuals, billed, and when any changes occur.
  • Cost Management - address and resolve financial issues with vendors.
  • Collect all required backup documentation for 3rd party audits. Assist with resolution of audits.
  • Proper Email protocol - Email archiving all emails to the correct file in CG.
  • Phone calls and work after hours as needed.
  • Recognize sales opportunities and pass along to the appropriate parties.
  • Other miscellaneous duties/tasks as assigned/required.

Qualifications

  • Strong math and computer skills
  • Detailed and accurate
  • Strong decision-making and problem-solving skills
  • Ability to organize and prioritize, effectively manage time and able to multi-task
  • Excellent written, listening and verbal communication skills
  • Positive attitude, professional, enthusiastic, efficient and reliable
  • Able to quickly adapt to change and function in a fast-paced environment
  • Ability to work well with others; people skills: professional, respectful, concern, empathy, etc.

Education/Training/Experience:

 

  • High school diploma; undergraduate degree beneficial

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