Service Desk Coordinator III

Job Locations US-IN-Evansville
Position Type Regular Full-Time
ID
2021-1079
Category
Information Technology

Overview

Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

 

Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

 

Atlas Van Lines is seeking an organized, detail-oriented, and driven Service Desk Coordinator III to join our IT team! The candidate will be responsible for acting as the first point of contact for all computer users.

 

The essential duties and responsibilities are as follows:

 

  • Fully document all aspects of responsible systems including system design and dependencies, change history, problem history, processes and procedures, and maintenance policies
  • Develop automated procedures for the on-going support of responsible systems, including any training and support necessary to turn these procedures over to other IT or business units for on-going fulfillment
  • Evaluate and offer recommendations for correcting on-going incidents related to the customer experience
  • Assist or lead projects with the rollout to production which meets business, technical and security requirements
  • Participate in the evaluation of new tools and methodologies as indicated

 

Employment Type & Hours: This full-time position will consist of 40 hours per week. Hours may fall between 7:00 am to 7:00 pm (rotating schedule), Monday-Friday with after hours on call.

 

Benefits: Medical/vision/dental/life insurance; 401K retirement plan; vacation and holiday pay; wellness program; on-site medical clinic; on-site fitness center; training opportunities.

 

Atlas is an EO employer - Veterans/Disabled and other protected categories.

Qualifications

  • Experience with spreadsheet and word processing software such as Microsoft Office
  • Experience with helpdesk management software, mobile device support and database query creation 
  • Experience with internet software such as Internet Explorer, Google Chrome, and Firefox
  • Solid communication skills
  • Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations

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